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Get help with your account, data, or billing
Submit a request below or email info@marisonus.com directly. Include the account email and any relevant analysis IDs for faster resolution.
Submit a request
Choose the right category and include session details so we can resolve it in one pass.
Response time
Most requests are resolved within 24 hours. GDPR and deletion requests are processed within the statutory timeframe.
Self-service options
Signed-in users can remove saved analysis history directly in the app. The billing portal handles subscription management, invoices, and payment methods.
Abuse review
If anonymous demo abuse controls trigger a block, submit a request with the approximate time and filename to appeal.
Support and bug reports
Broken flows, analyzer failures, access issues, or anything that blocks your workspace.
Privacy and data requests
Access, deletion, retention, reference-import removal, and other account or upload-related data questions.
Billing and cancellation
Plan activation, cancellation requests, case-by-case refund reviews, and payment support.
Need context first? Compare plans, try the demo, or review our upload policy.